p1 : How do we increase student access to campus resources?


STAKEHOLDERS

STAKEHOLDERS

1) Determined stakeholders (stakeholder map):

PERSONAS

PERSONAS

2) Began personas

EXPERIENCE MAP

EXPERIENCE MAP

3) Thought about their experiences as stakeholders (experience map):

 
DETAIL EXPERIENCE4) Focused on the user and how students proceed

DETAIL EXPERIENCE

4) Focused on the user and how students proceed


PERSONA DEVELOPMENT4) Elaborated personas and oriented their behavior through user-centered thinking

PERSONA DEVELOPMENT

4) Elaborated personas and oriented their behavior through user-centered thinking


EMPATHY5) Created the empathy maps for the personas

EMPATHY

5) Created the empathy maps for the personas